Kayako LiveResponse Include Scripts Direct Request Path Disclosure
Remote / Network Access
Loss of Confidentiality
Kayako LiveResponse contains a flaw that may lead to an unauthorized information disclosure. The issue is triggered when a remote attacker requests any number of include scripts such as 'addressbook.php' directly, which will disclose the software's installation path resulting in a loss of confidentiality. While such information is relatively low risk, it is often useful in carrying out additional, more focused attacks.
Currently, there are no known upgrades, patches, or workarounds available to correct this issue.